We are your professional outsourced IT support and managed service provider, giving you back the time to focus on what’s really important for your organisation, employees and customers.
High Service-level Agreement (SLA), fast response and unlimited support, delivered by a friendly team of skilled and qualified engineers remotely or on-site.
Full visibility of our customers environment, 24/7 monitoring at Specifix Network Operation Centre, detecting anomalies and taking action to prevent problems.
Direct access to support desk via phone, email, secure portal & chat, between 8am to 6pm, outside business hours emergency 24/7 on-call available.
Monitoring and monthly checks to maintain healthy systems, ensuring current with updates for performance, functionality and secure against new vulnerabilities.
Secure off-site backup, recovery of complete server, applications, email or document, including Microsoft 365. Long term retention for regulatory compliance.
Staying current as technology evolves, with full understanding of our client’s environment and requirements, enabling swift resolution and management of change.
Specifix do not lock clients into long term contracts, choosing to deliver high level of service to retain our clients, we are committed to delivering beyond expectations.
Many businesses are switching their IT support to Specifix to benefit from our high customer service levels.
We provide complete transparency in all our services, keeping you informed of any incidents that occur and how they were resolved.
Monthly incident reports:
- Description of individual incident and resolution with time spent
- Group by task i.e. hardware, user, application, network
- Recurring issues highlighted for permanent solution
- Monthly review meetings improvements and experiences
Specifix Network Operations Centre provides full monitoring of their client’s environment, identifying issues and anomalies as they emerge, permitting quick resolution often before noticed by our customers.
The NOC oversees the status of infrastructure, applications and devices, wall displays are monitored by the support desk, with critical alerts emailed to engineers providing 24/7 coverage.