Specifix your Virtual IT Department
IT infrastructure is frequently seen as expensive, time consuming and very much a case of ‘running around keeping the lights on' whilst providing limited business advantage. It’s therefore no surprise that more and more organisations are outsourcing IT support. After all, most businesses don’t specialise in running their IT in-house at an infrastructure level.
At Specifix, we keep the running around to a minimum.
We know no two businesses are the same. Our comprehensive service portfolio is designed to address your unique IT needs at every step of the journey:
- Ticket Based Workflow, with online monitoring and reporting
- Support Desk, via telephone, email and online
- Response within an hour & 4 hour resolution target
- Next business day onsite response for faults that cannot be resolved remotely
- Windows & MAC Support
- 24/7 Server monitoring
- Network Optimisation
- Full site audit & detailed document set
- Managed Licensing, Software & Warranty Renewals
- 3rd Party Vendor Management
- Dedicated Account Manager
Specifix Managed Services allows organisations to focus on what they do best - their core business - while benefiting from an IT managed service tailored to their business needs delivering an IT infrastructure that meets their daily demands and helps them plan for the future.